Building Quality Management Systems: Selecting the Right Methods and Tools

IntroductionKnowledge-Based Economies, Competitiveness, and Innovation Quality Management Systems QMSs and Competitive Advantage Innovation and DesignFrom Quality Inspection to Business ExcellenceA Systems Approach to Quality Management Systems Quality Management Systems and Business Strategy AlignmentMeasuring QMS PerformanceUnderstanding the Way to Business Excellence Understanding the Vision and the FutureSummary Key Points to RememberReferencesFurther Suggested ReadingBusiness Excellence ModelsIntroduction-QMSs and Business ModelsBusiness Excellence ModelsEvolution of BEMsComparison of QMSsQuality Management StandardsLeading to an Integration of Management StandardsSummary Key Points to RememberReferencesFurther Suggested ReadingsProcess ManagementIntroductionManaging by Processes Defining Processes Importance of Process ManagementRole of Information Technology (IT) Developing IT Competence IT in Process ManagementIdentifying Key ProcessesValue Stream Mapping and ModelingProcess Improvement AgendaSummary Key Points to RememberReferencesFurther Suggested ReadingsQuality Management Systems and Business Processes DiagnosticIntroductionDefining the QMS Maturity Level Interpretation and Diagnosis Performing the Assessment Using the MDIIdentifying Strengths and Opportunities for Improvement in the Organization's Business Processes: A Self-Assessment Approach A Best-Practice Approach for Conducting a Self-Assessment Process Stage 1: Setting the Organizational Environment for the Self-Assessment Process Stage 3: Forming and Training the Assessment Team Stage 4: Collecting the Data and Information Needed for the Self-Assessment Process Stage 5: Assessing and Scoring Stage 6: Achieving Consensus Stage 7: Producing the Feedback ReportQuality